Terms of service

The coaching

PTPN delivers one-to-one personal training in Enfield. Packages are a block of pre-paid sessions (prices on this site). Sessions are booked with the coach directly, in person or through the app.

Cancellations

Give at least 12 hours' notice to move a session and it is not counted from your package. Missed sessions without notice are counted, except when the pattern is occasional and agreed. Unused sessions do not expire while your coaching is active; if you pause for more than 3 months, talk to the coach and the remaining sessions stay valid for a further 6 months.

Payment

Payment is taken in person (cash or bank transfer) at or before the start of a package. There is no direct debit, no membership contract and no joining fee. Sessions already delivered are not refundable; unused sessions in a package may be refunded at the coach's discretion if coaching stops early.

Health

You should be medically fit to exercise, or have a doctor's clearance. Tell the coach about injuries, conditions and medications before starting, and keep that information up to date. Training intensity is adjusted for what you present on the day, the coach may change or stop a session where safety requires it.

The app

App access is included with coaching and is for your use as a PTPN client. Programme content inside the app is written for you individually, please do not share it. If coaching ends, app access closes with it and your logs can be exported on request.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or your statutory rights as a consumer.

Last updated: 28 October 2026.